|Issue||Best bet for help|
|Canvas app crashes||Uninstall app, restart device, then re-install app|
|Can’t upload file due to out of file space||Each student has 100MB file space. Delete unneeded files first, then upload again.|
|Courses are not showing in your Course List||Customize your course list|
|Canvas login page is slow to load||Use the direct link canvas.colostate.edu|
|Slow performance||Web Browsers - recommendations and troubleshooting|
|eID and computer problems||Help Desk at Morgan Library (970) 491-7276|
|iClicker||Clicker Resources and Support|
|Course content problems (e.g. broken links)||Your instructor – let them know so they can fix it!|
|Video and media issues||Media Recommendations
For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon.
Note: Apple iOS devices (iPhone/iPad) do not play Flash videos.
|McGrawHill, Pearson, ProctorTrack, YouSeeU …||Canvas External Applications - information and support|
|Ideas for improvements and features||Canvas Community|
|Noncredit Support||Noncredit Support at CSU Online|
|Anything else||Send email with your details to CanvasHelp@colostate.edu|